FREQUENTLY ASKED QUESTIONS


Who is Amber Engine and what do they do?

Amber Engine is a services and solutions company that uses cloud-based technologies, methods and tools for gathering, storing, archiving and providing electronic product data and related content and imagery to connect and improve the flow of information between manufacturers and retailers in the home furnishings and décor industry.

Who can benefit from the Amber Engine platform?

The entire home furnishings and décor industry will benefit. Manufacturers, suppliers, wholesalers, distributors, importers, retailers, resellers, marketplaces and service providers in the home furnishings and décor industry will all want to capitalize from Amber Engine’s offerings.

How can Amber Engine help home furnishings manufacturers?

The Amber Engine platform allows manufacturers to easily manage and control the distribution of their product data (e.g., manufacturer product data, brand imagery and the like) to all of their approved retailers in one convenient location.

How can Amber Engine help home furnishings retailers?

The Amber Engine platform provides retailers with easy and efficient access to manage the product data (e.g., manufacturer product data, brand imagery and the like) that manufacturers have provided and approved through Amber Engine. Additionally, the platform provides retailers with the capability to merchandise and enhance the product data to support custom product information, additional descriptive information (e.g., romance), and personalized imagery in the formats the retailers need to run the core systems within their retail business.

I have a service provider that manages my website and point of sales system. How do they obtain product data from Amber Engine?

The Amber Engine platform provides retailers with the capability to grant their service providers access to the product data (e.g., manufacturer data, such retailer’s enhancements to the manufacturer’s data, brand imagery and the like) so that these approved providers can leverage the platform and its capabilities on the retailers’ behalf.

What does Amber Engine need from me?

We can only improve the flow of product data and information between manufacturers and retailers if we receive product data from manufacturers. In order for Amber Engine to put our expertise to work and improve the flow of product data from manufacturers to their retailers, we need manufacturers to provide their data to the platform and actively manage that data, and we need retailers to leverage the platform to enhance and leverage that product data within their business.

Who owns the data and information that Amber Engine acquires from manufacturers and sellers of home furnishings?

Product data that is added to the Amber Engine platform is owned by the party that added such data. So long as it does not violate any agreement to the contrary, a retailer may modify the product data. Such modifications are owned by the party making the modifications. For certainty, Amber Engine does not own, or claim to own, the original or modified versions of the product data that is on the platform.

What rights does Amber Engine have with respect to the data that manufacturers and sellers upload to the platform?

For certainty, Amber Engine does not own, or claim to own, the product data that is added to the platform. The Amber Engine platform allows the controlled distribution of the original and modified versions of the product data.

How do I ensure that my ownership of my data will be protected?

Amber Engine has designed the platform to be secure within the parameters for which it was designed. However, if a manufacturer has given a retailer access to its product data, Amber Engine does not audit how such retailer uses such product data. Amber Engine will not be liable for any misuse or mismanagement of data added to the Amber Engine platform. Amber Engine does reserve the right, but not the obligation, to provide assistance to manufacturers and retailers who inform us that their data is being misused or mismanaged. For certainty, Amber Engine does not own, or claim to own, the data that is uploaded to our site.

What steps does Amber Engine take to protect the data that is uploaded to the platform?

Amber Engine has adopted industry standard security policies to provide all reasonable assurances that the data on the platform will be used in the manner for which it was designed. Additionally, we respect your privacy, and we are committed to protecting it. Our Privacy Policy, http://www.amberengine.com/privacy governs the processing of all personal data collected from you in connection with your purchase of products or services through the Site.

I am ready! How do I get started with my subscription to the Amber Engine site and services?

Please contact us at sales@amberengine.com. You will be contacted by a representative who can help you with the next steps.